if all they’re doing is receiving help? While TeamViewer has a single-use Quick Support utility, it is not the default offering in other words, if an end-user simply does a Google search for TeamViewer, the likelihood of finding it isn’t nearly as high.
Why should the end-user have to click the non-commercial/personal use option, go through a terms of service screen, etc. The installer asks too many questions, many of which do not concern an end-user simply trying to receive assistance. So what happens when a technician informs a user that they should go and install a utility to allow them to help fix their computer issue? TeamViewer Unless a user is an employee running company-provisioned computers, the likelihood of having a remote support solution installed already is quite low. Let’s compare how each program handles the various steps taken in resolving a remote support incident. Beyond the accessibility issues, the support process is more complicated than it needs to be. While TeamViewer is one of the most widely used remote access solutions in the world, it has several shortcomings for people who require assistive technologies such as a screen reader, whether they’re providing or receiving remote support. This time, RIM is being compared to a long-existing industry standard utilized by IT departments around the world: TeamViewer.
We even saw how RIM compares to other assistive technology in the field. If you’ve had impassible barriers to remote access in the past, you know exactly how it feels to smash those barriers. From the blind or visually impaired technician or end user’s point of view, the initial use of the newly released Remote Incident Manager tells them all they need to know the delight at being able to provide remote support to a computer that lacks a screen reader is often hard to describe in words.
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